Deskcenter Management Suite Helpdesk

To judge processes on one hand and to follow them on the other, a good documentation of workflow is necessary. This is covered by the helpdesk module. It is a working tool and an instrument for controlling at the same time; this means it is a tool that can access the data of users and assets directly. The helpdesk system detects service queries of users and serves for the creation of work orders for the service staff. Thereby, also periodic events can be handled effectively and the resources are released earlier. All participating parties in the event can be integrated into the process chain. The efficiency of the support is increased. You can also evaluate the quality of the service and make room for improvements.

Please note that the Deskcenter Management Suite Base Package is required to be able to utilise this module.

Our Price: £592.37
Price Excludes VAT

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